Fair Deal Guaranteed
We are committed to delivering deals that are fair, simple and transparent. We sell top branded, new, graded and pre-owned products with peace of mind, so if you have any problems, we’ll find a remedy for you.
Customer service policy
At Cash Generator, we want all our customers to buy with confidence knowing that a fair deal is guaranteed.
Your rights are protected in accordance with statutory rules which generally allow repair or replacement for goods which are found to be faulty within 6 months of the date of purchase. If you find a problem we will use our best endeavours to find a remedy for you.
Please note: for purchases made online via our website, customers have rights in addition to the stated customer service policy above as set out in the terms and conditions on the website.
Your statutory rights are not affected.
Should you have reason to be unhappy with the service please contact 0800 316 7826 to be routed to your local store or contact Head Office on 01204 574 444.
14 Day Peace of Mind Guarantee
1. If you change your mind within 14 days of your online purchase, please return your item(s) in its original condition and packaging with the receipt, and we will give you a full refund.
2. The 14 Day Peace of Mind Guarantee excludes all CDs, DVDs, Blu-rays, video games or gaming software.
3. The 14 Day Peace of Mind Guarantee does not aect your statutory rights.
4. Manager’s decision is final.
5. Should we need to remove data from the item, a discretionary amount will be withheld to cover associated admin costs.
6. The guarantee applies only to pre-owned items. Excludes new and graded items.