Service Policy

Service Policy

Fair Deal Guaranteed

We are committed to delivering deals that are fair, simple and transparent. We sell top branded, new, graded and pre-owned products with peace of mind, so if you have any problems, we’ll find a remedy for you.

Customer service policy

At Cash Generator, we want all our customers to buy with confidence knowing that a fair deal is guaranteed.

Your rights are protected in accordance with statutory rules which generally allow repair or replacement for goods which are found to be faulty within 6 months of the date of purchase. If you find a problem we will use our best endeavours to find a remedy for you.

Please note: for purchases made online via our website, customers have rights in addition to the stated customer service policy above as set out in the terms and conditions on the website.

Your statutory rights are not affected.

Should you have reason to be unhappy with the service please contact 0800 316 7826 to be routed to your local store or contact Head Office on 01204 574 444.

14 Day Peace of Mind Guarantee

1. If you change your mind within 14 days of your online purchase, please return your item(s) in its original condition and packaging with the receipt, and we will give you a full refund.

2. The 14 Day Peace of Mind Guarantee excludes all CDs, DVDs, Blu-rays, video games or gaming software.

3. The 14 Day Peace of Mind Guarantee does not aect your statutory rights.

4. Manager’s decision is final.

5. Should we need to remove data from the item, a discretionary amount will be withheld to cover associated admin costs.

6. The guarantee applies only to pre-owned items. Excludes new and graded items.

  • Buy with confidence

    We're committed to selling top branded, new and pre-owned products at fair prices.

  • Online 14-day money guarantee

    Changed your mind? No problem. If you bought your item(s) online, just let us know within 14 days that you wish to return the item(s), then return the item to the store you ordered it from to get a full refund. Terms and conditions apply, click here for full details.


Useful information

Yes! If you buy your item in store, you can can choose to spread the cost over a number of weeks. All we need is a 20% deposit upfront to secure the item, and then we agree a number of weekly instalments that suits your budget (up to 12 weeks). The installments are interest free, and there are no extra charges. Full details >

Yes: we make sure all items are in full working order before selling them on to you. If we find an item is faulty, you still have the option to buy it at rock bottom prices in our Clearance area. Full details >

On most items, you can return them within fourteen days to get a full refund. Just make sure to bring the item back in its packaging and with a receipt. If your item is found to be faulty within six months of purchasing, we offer repair or replacement of the item. Check out our full terms and conditions on refunds. Full details >

For more information please visit our FAQ