Our refunds policy

1.1 When you return a Product to us:

1.1.1 because you have cancelled the Contract between us within the seven-day cooling-off period in accordance with clause 6 of our terms and conditions, we will process the refund due to you as soon as possible and, in any case, within 30 days of the day you have given notice of your cancellation. In this case, we will refund the price of the Product in full, including the cost of sending the item to you unless the delivery charge also included other Products which have not been cancelled. However, you will be responsible for the cost of returning the item to us. If you returned the product because it was defective and subject to us confirming this, we will also refund the cost of you returning the Product to us by normal post.

The Contract may not be cancelled outside the seven-day cooling-off period unless the product is defective. As per clause 6.4, we are unable to accept returns of any Products which are audio or video recordings or computer software which has been unsealed by the consumer.

1.1.2 Outside of the initial seven day cooling-off period because you claim that the Product is defective, we will examine the returned Product to confirm the defect identified by you. We will then contact you to discuss the next steps and agree a course of remedy. If a refund is applicable we will notify you of your refund via e-mail within a reasonable period of time. We will usually process the refund due to you as soon as possible and, in any case, within 30 days of the day we confirmed to you via e-mail that you were entitled to a refund for the defective product. You will only be refunded delivery charges and the cost of returning the item to us at our discretion.