Refunds and returns

Refunds & returns

When you return a Product to us:

Because you have cancelled the contract between us within the fourteen-day cooling-off period in accordance with our online returns terms and conditions, we will process the refund due to you as soon as possible and, in any case, within 30 days of the day you have given notice of your cancellation. In this case, we will refund the price of the Product in full, including the cost of sending the item to you unless the delivery charge also included other Products which have not been cancelled. However, you will be responsible for the cost of returning the item to us. If you returned the product because it was defective and subject to us confirming this, we will also refund the cost of you returning the Product to us by normal post.

The Contract may not be cancelled outside the fourteen-day cooling-off period unless the product is defective. We are unable to accept returns of any Products which are audio or video recordings or computer software which has been unsealed by the consumer.

Outside of the initial online fourteen day cooling-off period, if you claim that the Product is defective, we will examine the returned Product to confirm the defect identified by you. We will then contact you to discuss the next steps and agree a course of remedy. If a refund is applicable we will notify you of your refund via e-mail within a reasonable period of time. We will usually process the refund due to you as soon as possible and, in any case, within 30 days of the day we confirmed to you via e-mail that you were entitled to a refund for the defective product. You will only be refunded delivery charges and the cost of returning the item to us at our discretion.

If you purchased your item in-store, you are covered by our 7 day guarantee. If you change your mind and wish to return the item you must do so within 7 days of purchase. The item should be in the same condition as purchased and it should returned, in its original packaging and with the receipt, to the store that you bought it from. See our full terms and conditions below for more information.

Online Returns

  • You have the right to cancel this contract and return the item(s) ordered within 14 days for a full refund without giving any reason. The cancellation period will expire 14 days from the day on which you or your nominated representative receive the item(s). To exercise your right to cancel, you must inform us of your decision to cancel this contract in writing – by email or by letter. You must intimate your communication within the 14 day cancellation period.
  • You must return the items(s) to us without undue delay and at least within 14 days from the day on which you communicate that you wish to cancel the contract.
  • We will make the reimbursement using the same means of payment as you used when purchasing the item, unless you have specifically agreed otherwise. We will not charge you any fees are a result of the reimbursement.
  • We may withhold your reimbursement until we have received the goods back.
  • You should include the dispatch note when returning items, placing it with the item(s) being returned and packaging these together securely. Failure to return the dispatch notice may result in delays.
  • We recommend using a recorded delivery service to return the goods, as proof of postage and to ensure that returns are received by us within the 14 day period.
  • You are responsible for ensuring that the item is returned to the correct address.
  • You are responsible for the cost of returning any item to us, unless it was delivered to you by us in error, or the item is damaged or defective.
  • Each item must be returned to the store branch that it was purchased from. The store details can be found on the receipt and the dispatch note.
  • You must return the item to us in full working order and in the same condition as it was when purchased.
  • You should return the items in their original packaging.
  • You will be liable for any diminished value of the item(s) as a result of you handling them more than is reasonable to establish that the item is suitable and to your satisfaction.
  • We are unable to accept returns of items relating to audio, video, or DVD recordings, video games and software products where the item’s seal has been broken.
  • We are unable to accept returns of items that have been made to your specifications or are clearly personalised, and any item(s) that are liable to deteriorate or expire rapidly.
  • If you have requested substitute goods, which are considered to be unsatisfactory and require to be returned, we will be responsible for the normal postage costs of returning these.
  • If an item is found to be faulty within six months of purchasing, we offer repair or replacement of the item.

In-store returns

  • If you change your mind you are able to return a product that you have purchased in-store within 7 days.
  • You must return the items(s) to the store that it was purchased from without undue delay, and at least within 7 days from the day on which you purchased the product.
  • We will make the reimbursement using the same means of payment as you used when purchasing the item, unless you have specifically agreed otherwise. We will not charge you any fees as a result of the reimbursement.
  • Each item must be returned to the store branch that it was purchased from. The store details can be found on the receipt.
  • You are responsible for ensuring that the item is returned to the correct address.
  • You must return the item to us in full working order and in the same condition as it was when purchased.
  • You should return the product with the original receipt.
  • You should return the item(s) in the original packaging.
  • You will be liable for any diminished value of the item(s) as a result of you handling them more than is reasonable to establish that the item is suitable and to your satisfaction.
  • We are unable to accept the return of items relating to audio, video, or DVD recordings, video games and software products where the item’s seal has been broken.
  • We are unable to accept the return of items that have been made to your specifications or are clearly personalised, and any item(s) that are liable to deteriorate or expire rapidly.
  • If an item is found to be faulty within six months of purchasing, we offer repair or replacement of the item.
  • Buy with confidence

    We're committed to selling top branded, new and pre-owned products at fair prices.

  • Online 14-day money guarantee

    Changed your mind? No problem. If you bought your item(s) online, just let us know within 14 days that you wish to return the item(s), then return the item to the store you ordered it from to get a full refund. Terms and conditions apply, click here for full details.


Useful information

Yes! If you buy your item in store, you can can choose to spread the cost over a number of weeks. All we need is a 20% deposit upfront to secure the item, and then we agree a number of weekly instalments that suits your budget (up to 12 weeks). The installments are interest free, and there are no extra charges. Full details >

Yes: we make sure all items are in full working order before selling them on to you. If we find an item is faulty, you still have the option to buy it at rock bottom prices in our Clearance area. Full details >

On most items, you can return them within fourteen days to get a full refund. Just make sure to bring the item back in its packaging and with a receipt. If your item is found to be faulty within six months of purchasing, we offer repair or replacement of the item. Check out our full terms and conditions on refunds. Full details >

For more information please visit our FAQ